Returns and Exchanges

LOCAL ORDERS (SINGAPORE)

Incorrect/Defective Items

Oops, we sincerely apologise for that - don't worry, it's on us! If you have received an incorrect or damaged item, please drop us an email at hello@tippiesofficial.com informing us on the issue (photos are welcomed!) so we can take forward an exchange/return process.

Not a fan of what you received?

We totally understand a change of mind, or the size you ordered not being quite right. We offer refunds and exchanges within 14 days of you receiving your order - just drop us an email at hello@tippiesofficial.com and we'll share our return address with you (we're located in Kembangan).

Returns are sent back at your own cost, whether you post it or drop it off in person. We'd recommend a tracked service so you can follow it along the way (we're unable to be responsible for parcels lost or damaged in transit). Once your parcel reaches us and we've checked it over, we'll process your refund - and if you'd like a different size or style, simply place a new order through our website!

Exchanges/Returns Policy

Kindly note that we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please email us to request a return before sending anything back - we will confirm the return and share the drop-off or pickup instructions with you. Items sent back to us without first requesting a return will not be accepted.

All returned items will be refunded via your original payment method. Refunds will be made based on invoiced value excluding shipping charges should your order fall short of the minimum spend for free shipping. Please allow 14 days after your return has been approved for your refund to be processed.

For further enquiries, please contact us at hello@tippiesofficial.com, we will be more than happy to assist you!

 

INTERNATIONAL ORDERS (OUTSIDE SINGAPORE)

All of our orders ship from our warehouse in Singapore, so any order delivered outside of Singapore is an international order.

International orders are final, unless you received an incorrect or damaged item. If you have received an incorrect or damaged item, please drop us an email at hello@tippiesofficial.com informing us on the issue (photos are welcomed!) so we can take forward an exchange/return process. Other than that, we do not offer returns, refunds or exchanges for orders shipped outside of Singapore.