Returns and Exchanges

LOCAL ORDERS (SINGAPORE)

Changed your mind, or need a different size?

You have 10 days from receiving your order to request a return or exchange. To start, log into your account (or use the link in your order confirmation email), open your order, and click Request a return. We'll review within 2 working days and email you simple instructions.

To be eligible, items must be unworn/unused, with tags on, and in their original packaging. Please protect the Tippies shoebox inside a polymailer or bag. Returns that are just the exposed shoebox won't be approved.

Return postage is at your own cost (we recommend a tracked service, as we can't be responsible for parcels lost in transit). You can post it back or drop it off at our warehouse (around the Kembangan area), weekdays and Saturdays 10am to 6pm (excluding 12 to 2pm). We'll share the full warehouse address once your return is approved. Your parcel must reach us within 10 days of your return being approved. Once we receive it and it passes a quick check, we'll refund your original payment method within 14 days (excluding shipping if your order was under the free shipping minimum).

If your return doesn't pass our quality check (for example, signs of wear, missing tags, or a damaged or exposed shoebox), we won't be able to approve the refund or exchange. We'll email you to let you know, and post the item back to you at your own cost.

Exchanges for a different colour or size can be done at the warehouse, weekdays and Saturdays 10am to 6pm (excluding 12 to 2pm). Email hello@tippiesofficial.com with the subject "#Order number Warehouse Exchange" to arrange a time, and we'll confirm the address.

Incorrect or defective item?
So sorry about that, it's on us. Email hello@tippiesofficial.com with photos and we'll take care of an exchange or return.

INTERNATIONAL ORDERS (OUTSIDE SINGAPORE)

All orders ship from Singapore. International orders are final, unless you received an incorrect or damaged item, in which case email hello@tippiesofficial.com with photos and we'll sort it out. Otherwise we don't offer returns, refunds or exchanges for orders shipped outside Singapore.